Honestech’s support has been very responsive but has no idea how to fix this. This is the first time I have ever had a challenge with a hardware device that I couldn't eventually overcome and your input will be very much appreciated. I uninstalled/reinstalled all universal serial bus controllers and it, unfortunately, didn't work.
It is as if some setting got switched and is only recognizing the audio and not the video portion of the VidBox. I have no errors in Win 7 device manager and it shows the VidBox is “working properly”.
I also tried another video capture device I have and it too works on the Vista system but will no longer work on the Win 7 system. VidBox used to work with all of these programs. After a reboot the VidBox would no longer work with NCH Debut, NCH Golden Videos, NCH Video Pad, or even Honestech’s VHS to DVD. When I tried to save the VidBox audio setting in Debut it would hang up and crash the software. Initially Debut worked with the VidBox video option and was showing the VCR video on the capture screen but it didn't seem to like the VidBox audio option. The VidBox stopped working on the Win 7 system shortly after trying to configure VidBox 3 to work with NCH Debut video capture software. While I got no error messages the traditional black window didn't even show up in the VHS to DVD software. The VHS to DVD video screen was unresponsive and completely blank. I then started the VHS to DVD software and made sure it was set to use the VidBox on composite NTSC_M and started the VHS tape playing. I then plugged the VidBox hardware in to be sure it was recognized. I then reinstalled version 5.0.29 VHS to DVD software first, rebooted and then reinstalled the version 3.0.6 VidBox driver and rebooted. Since the VidBox worked on the Vista system I uninstalled the VHS to DVD software and VidBox driver from the Windows 7 system and ran cCleaner on my registry.
#COMPUTER IS NOT SHOWING HONESTECH VIDBOX 64 BIT#
I installed it on an older computer with Windows Vista 64 bit and it worked just fine. This VidBox was working on my Windows 7, 64 bit system but suddenly stopped working. I installed a Honestech VidBox 3 video capture device and VHS to DVD software on the laptop. I have an HP Pavilion dv7-6157nr Windows 7, 64 bit machine. I am unable to find an answer for this problem anywhere else and hope someone here will be able to help out.
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